Serving Boardman, Ohio and surrounding areas

FAQ

We will call all customers Wednesday the week of your reservation to schedule a more specific delivery time and pick up time.

Please choose an area with a 13 foot overhead clearance in

a area that is not muddy or could potentially become muddy in the event of rain.  If rental items require cleaning, a cleaning charge will apply per item.

We can install tents in smaller areas but please advise us so that we can be prepared when the crew comes.  We can perform a site inspection for a small fee.

Delivery charge is based on distance from our location.

Please feel free to call us with any questions or concerns at 330-559-3153

Frequently Asked Questions

  • Can I have a tent installed on my deck or patio?

    We do install tents on decks and patios, however due to the unique configuration of each deck and patio we must perform a site inspection.

  • Does my yard have to be level?

    Tents can be installed on inclines, however you want to be sure you can use tables and chairs safely under the tented area. We suggest settuing up a folding chair in the area you wish to have the tent installed. If you are comfortable with sitting on the chair in that area, then the area is usable.

  • When do you setup / take down the tent?

    We typically will call you on the Monday before your event and advise you on what day we will be installing the tent. We typically perform installations on Thursdays, Fridays, and Saturdays. Removals are performed on Sundays, Mondays, and Tuesdays. We try to be very flexible so if you have any special requests please let us know.

  • Can you join several tents together?

    Yes we can. Most tents can be attached. We utilize a rain gutter to attach the tents together so that no rain will leak between the tents.

  • Can we use grills under the tent?

    Although our tents are made of fire retardent fabric, we request that you do not grill under our tents. The grills send off large amounts of smoke and grease which will be trapped by the canopy. This will smoke out all your guests and dirty the inside of the tent. There will be a cleaning charge of $100.00 if this occurs.

  • Can I use my fire pit under the tent?

    Absolutely not! No open fires are permitted under the tents. This creates a dangerous situation and can destroy or damage the tent top.

  • What is your cancellation policy?

    To hold your reservation we require a 25% deposit. If you cancel your event less than 2 weeks prior to your event date you may forfeit your deposit. At our discretion, we can make exceptions due to family emergencies or unforeseen issues. We do not make exceptions due to weather, good or bad.


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